How to create and manage configuration items for device management and remote monitoring.
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The term configuration item refers to the fundamental structural unit of a configuration management system. Examples of CIs include individual requirements documents, software, models, and plans. The configuration-management system oversees the life of the CIs through a combination of processes and tools by implementing and enabling the fundamental elements of identification, change management, status accounting, and audits. This system aims to avoid the introduction of errors related to lack of testing as well as of incompatibilities with other CIs. CIs cannot be used in manufacturing sectors as it doesn't have any scope to include such configurations. Even though CIs are not mandatory in this domain but having a version management of Bill of Material is essential. This video is targeted to blind users. Attribution: Article text available under CC-BY-SA Creative Commons image source in video
In ITIL Terms, what is the difference between a Service Asset and a Configuration Item? We answer that question in this vieo. Please Like or Share this video, or leave a comment below.
There are many types of Configuration Items (CIs) tracked in a CMDB (Configuration Management Database). Jeffrey discusses eleven of the more common types of CIs in this video.
For best video quality, increase your player resolution to 1080p. Demonstrates how to create configuration items and define relationships between them in ServiceNow Express. Applies to the Istanbul release of ServiceNow Express. May apply to future releases as well. For more information on ServiceNow Express, see: ServiceNow Express product documentation: Express Documentation: https://express.servicenow.com/support/documentation/ ServiceNow Express Videos: https://express.servicenow.com/support/videos/ ServiceNow Express Blogs: https://express.servicenow.com/support/blog/ ServiceNow Express Forums: https://express.servicenow.com/support/forums For general information about ServiceNow, visit: http://www.servicenow.com/ Your feedback helps us better serve you! Did you find this video helpful? Leave us a comment to tell us why or why not.
This demo video shows you how to create a new configuration item class using the Service Manager authoring tool. The new configuration item class used for the example is a Customer class. The new class will have a key automatically incrementing string property, a customer name string property. a contract start datetime property and a customer type list data type property to show the different kinds of properties that can be added. Then you will see how you can immediately start using the new class by leveraging the generic form and how you can create a custom form if you want to control the look/feel of the form.
Creating A User Data And Profiles Configuration Item
This demo looks at Creating A User Data And Profiles Configuration Item
A short introduction to the ITIL Configuration Management process. Central to the Configuration Management process is the CMDB (Configuration Management Database) used by core processes like Change Management, Incident Management and Problem Management. See this video to understand why your company might or should consider establishing the Configuration Management process!